Refund policy

At Five Minutes More, your happiness means everything to us!
✨ If something doesn’t feel quite right, we’re here to help. Please take a moment to review our quick and easy return guide below.

📦 Return Window

We accept returns within 48 hours of delivery only in the following cases:

  • ❌ Wrong item received

  • 💔 Damaged product

  • 📏 Size issue

🔁 How to Request a Return

  1. 🌐 Visit our official website → www.fiveminutesmore.in

  2. 🖱️ Click on “Start a Return”

  3. 🧾 Enter your Order ID + Registered Email/Phone

  4. 📤 Submit your request

  5. 🚚 Our team will review and arrange a pick-up

  6. 📦 Please re-use the original packaging, including the protective bag, to ensure safe return transit.

  7. 🏷️ Items must be in their original condition, with labels and tags intact.

  8. 🚫 They must be unused, unwashed, unsoiled, and free from stains or damages.

  9. 🎁 (Credit Note) will be issued once the parcel is received and inspected at our warehouse.

💰 Return Pick-Up Fee: ₹100 (flat) — deducted from your order value at the time of issuing your credit note.

🚛 Pickup Attempt

  • We’ll make two pick-up attempts.

  • If your PIN code is not serviceable, you’ll need to self-ship your parcel to our warehouse.

  • Pickup address will be the same as your delivery address.

💳 Refund Policy

  1. 💬 Five Minutes More does not offer monetary refunds — only Credit Notes as per our policy.

  2. 🎁 A credit note will be issued only after we receive and inspect the returned parcel at our warehouse.

  3. ⚠️ If the item is damaged, used, or missing, a credit note will not be issued, and the item will be returned to your address.

  4. 🚫 A non-refundable shipping fee of ₹100 applies to all subsequent return requests or on orders placed using a credit note.

  5. ⏳ Credit Notes are valid for 1 year from the date of issue.

  6. 💌 Shipping fees and gift services (if applicable) are non-refundable.

  7. 💵 Credit notes cannot be redeemed for cash.

🚫 No Returns If:

  • The product was on sale or discounted (unless damaged/wrong item received).

  • The order was placed using a Credit Note.

  • You request a second return for the same item.

🪡 Note: We currently do not offer direct exchanges. If you wish to exchange a product, please request a return and place a new order using your credit note.

📹 Missing or Damage Policy

If you receive a missing, damaged, or incorrect item, you must provide a full, unedited unboxing video clearly showing the package opening and product condition.
This helps us verify and resolve the issue quickly.

❌ Cancellation Policy

We are unable to accept order cancellations once the order has been placed.

🌷 Our Promise

At Five Minutes More, we pour our hearts into every piece to bring you timeless elegance and comfort.
Thank you for understanding and supporting small, mindful fashion. 💛